General Terms of Use (CGU)
Rules of access, usage, and liability limitations for the NAVIWO cloud software platform.
Service Publisher & Operating Entity
The NAVIWO platform is operated by the US legal entity:
• Entité légale : NAVIWO LLC
• Numéro d'entité (Entity ID) : 0008126856
• Référence (Re) : 3294175
• Siège officiel : 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110
Exclusive Software Provider Status
NAVIWO LLC exclusively provides an operational SaaS software solution. NAVIWO LLC is in no way a carrier, freight forwarder, or customs broker.
01. Purpose & Scope
These General Terms of Use govern access to and use of the NAVIWO technological platform, accessible via the web, custom domains, and associated APIs.
Connecting to, creating an account on, or using the service constitutes full and unconditional acceptance of these terms.
02. Key Definitions
For the purpose of these terms:
- “Platform”: The NAVIWO SaaS software infrastructure accessible via web browser or mobile app.
- “Client” or “Tenant”: The cargo agency or transport professional holding an administrator account.
- “End User”: Any recipient or shipper accessing public tracking to view package status.
- “Operational Data”: All manifest, package, and contact details entered by the Client.
03. Service Access & Account Security
Access to the Platform requires an authenticated account. The Client is solely responsible for maintaining the confidentiality of their credentials and those assigned to their staff.
Any action performed from an authenticated account is deemed to have been authorized by the Client.
04. Client Obligations & Data Lawfulness
The Client guarantees that they hold all required rights and authorizations to process and store data related to shippers and consignees.
Using NAVIWO to manage the shipment of illicit, hazardous goods, or items subject to international sanctions and customs violations is strictly forbidden.
05. Freight & Parcel Liability Disclaimer
NAVIWO LLC acts purely as an independent software editor. Under no circumstances shall NAVIWO LLC be held liable for any freight delay, package damage, theft, loss, or customs confiscation occurring during the Client's operations.
The Client remains solely and exclusively responsible for physical cargo handling vis-à-vis their customers.
06. Row Level Security (RLS) Data Isolation
NAVIWO implements a rigorous multitenant architecture backed by database Row Level Security (RLS). Each agency benefits from complete cryptographic data isolation.
No crossing, leakage, or sharing of client files between separate tenants is technically permitted.
07. Service Availability & SLA
NAVIWO LLC strives to maintain 99.5% service uptime, excluding scheduled maintenance windows.
NAVIWO LLC cannot be held liable for slowdowns caused by public Internet routing or force majeure events.
08. Intellectual Property
All source code, user interfaces, branding, logos, and system architectures remain the exclusive property of NAVIWO LLC.
No intellectual property rights are transferred. Any reverse engineering or decompilation is strictly prohibited.
09. Account Suspension & Termination
NAVIWO LLC reserves the right to immediately suspend access in the event of persistent non-payment or security violations that threaten platform integrity.
10. Governing Law & Jurisdiction
These terms are governed by the commercial laws of the State of New Mexico (USA). Any unresolved dispute shall be submitted to the competent courts of that State.